Thank you for shopping at Wellness Body Bar & Co. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy to make your shopping experience worry-free.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 7 days from the date of purchase.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number and receipt) is required for all refund requests.
Non-Refundable Items
Items marked as final sale or clearance.
Refund Process
To initiate a refund, please follow these steps:
Contact our customer support team at wellbodybar@gmail.com to request a refund.
Provide your order number and a brief explanation of the reason for the refund request.
Our team will review your request and respond within 3 business days with instructions for returning the item.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.
Refund Issuance
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3 business days.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
Contact Us
If you have any questions about our refund policy or need assistance with a refund, please contact our customer support team at wellbodybar@gmail.com.
Policy Updates
Wellness Body Bar & Co. reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.